Return and Refund

Return & Refund Policy

At Dazzling Calibre, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.

1. Return Eligibility

  • Returns can be requested within 7 days from the date of delivery.

  • Products must be unused, unwashed, unworn, and in their original condition.

  • All original tags, labels, packaging, and the purchase invoice must be intact.

  • Products showing signs of use, washing, perfume, stains, or customer-caused damage will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during clearance or final sale.

  • Customized or personalized products.

  • Gift cards or promotional items.

  • Products returned without their original tags or packaging.

3. Exchange Policy

  • We offer one free size exchange, subject to stock availability.

  • If your preferred size is unavailable, you may choose another product of equal value or request a refund.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your Order Number

  • Clear photos of the product

  • An unboxing video (recommended)

After verification, we will arrange a replacement or process a full refund at no additional cost.

5. Refund Process

  • Refunds are processed only after the returned product successfully passes our quality inspection.

  • Approved refunds will be credited to the original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account or UPI ID within 7–10 business days.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), the return shipping cost will be borne by us.

  • For returns due to size preference or change of mind, customers may be required to pay the applicable return shipping charges.

7. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.

8. Refund Rejection

Refund requests may be declined under the following circumstances:

  • The product has been used, washed, or damaged.

  • Original tags, labels, or packaging are missing.

  • The return request is submitted after the eligible return period.

9. Contact Us

For any return, exchange, or refund-related assistance, please contact us:

Dazzling Calibre – Customer Support

Email: query@dazzlingcalibre.com
Alternative Email: nskdazzlingcalibre@gmail.com

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)